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Cancellation And Returns

How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please fill out our  “Return form” and send us pictures of the item.

What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 7 calendar days from the date of receipt at  support@mobs,ae or call +971 55 7994258 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 7 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your PayPal or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of my organic baby shop store credit. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Products we can’t refund or replace
Products we can’t process for return are listed below:

  • Books.
  • Diapers.
  • Baby wipes.
  • Food Items.
  • Potty training items.
  • Undergarments.
  • Nursing Pads.
  • Clothing/footwear items without the original packaging and tags.
  • Personalized items.
  • Products with extended delivery time.
  • Items on sale.
  • Electronic items where the original seal is broken.
  • tems that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
  • Items that have been assembled, used, altered or installed, unless defective.
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer.

Further exceptions are mentioned along with the product description.

Do I have to pay for shipping?

Unopened items (original condition and packaging) reported within 7 calendar days from the date of delivery

  • Total value less than AED200:
  • Collection - Free of charge
  • Total value more than AED200:
  • Collection - AED20

Items with manufacturing defect reported within 7 calendar days from the date of delivery

  • Collection - Free of charge
  • Delivery of replacement – Free of charge

Items with manufacturing defect reported after 7 calendar days from the date of delivery

  • Collection - AED20
  • Delivery - AED20

Items under warranty that needs check-up and repair due to manufacturing defect, more than 7 calendar days from the date of delivery

  • Collection - AED20
  • Delivery - AED20

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.

What delivery destinations does the My organic baby shop return policy apply to?
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please fill out our  “Return form” and send us pictures of the item.

What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, refunds will be made onto the original mode of payment. 

What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 7 calendar days from the date of receipt at  support@mobs,ae or call +971 55 7994258 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 7 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your PayPal or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of my organic baby shop store credit. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Products we can’t refund or replace

Products we can’t process for return are listed below:

  • Books.
  • Diapers.
  • Baby wipes.
  • Food Items.
  • Potty training items.
  • Undergarments.
  • Nursing Pads.
  • Clothing/footwear items without the original packaging and tags.
  • Personalized items.
  • Products with extended delivery time.
  • Items on sale.
  • Electronic items where the original seal is broken.
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
  • Items that have been assembled, used, altered or installed, unless defective.
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer.
  • Further exceptions are mentioned along with the product description.

Do I have to pay for shipping?

Unopened items (original condition and packaging) reported within 7 calendar days from the date of delivery

  • Total value less than AED200:
  • Collection - Free of charge
  • Total value more than AED200:
  • Collection - AED20

Items with manufacturing defect reported within 7 calendar days from the date of delivery

  • Collection - Free of charge
  • Delivery of replacement – Free of charge

Items with manufacturing defect reported after 7 calendar days from the date of delivery

  • Collection - AED20
  • Delivery - AED20

Items under warranty that needs check-up and repair due to manufacturing defect, more than 7 calendar days from the date of delivery

  • Collection - AED20
  • Delivery - AED20

How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.

What delivery destinations does the My organic baby shop return policy apply to?
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

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